1. TennisCare FAQS Registration.

1.Q. How do I register?

  1. You have to register with your email and confirm your registration by clicking on the confirmation link sent to your mailbox from our website.
  2. If you don't see the confirmation email please check your spam folder.
  3. If you still don't see the confirmation email please contact our web administrator via email for support.

2. TennisCare FAQS Membership.

1.Q. How do I become a member of TennisCare?

  1. You have to be a registered user (follow the steps above).
  2. Login and go to Membership page, choose your membership and click the subscribe button.
  3. Complete the payment process.

2.Q. How do I cancel a TennisCare Membership?

  1. Login with the user account.
  2. Go to User Profile menu.
  3. Click Cancel Subscription button.

3. TennisCare FAQS Challenge Ladder.

1.Q. How do I become a player and join the Challenge Ladder?

  1. You have to be a registered user with an active membership (follow the steps above).
  2. Login and go to Join Ladder page.
  3. Complete the form "Join the ladder as a player".
  4. Upon successful registration as a player you will be able to access Player Dashboard page.

2.Q. How do I challenge a player?

  1. Login and go to Player Dashboard page.
  2. Click Challenge Player.
  3. Choose a player and click Challenge.
  4. Confirm the challenge and click Send Challenge button.
  5. On success an email will be sent to the challenged player.
  6. Go to Player Dashboard and you will see the challenge in "Challenges you made details" Section.
  7. The challenged player has 24h to accept the challenge.

3.Q. How do I accept a challenge?

  1. Login and go to Player Dashboard page.
  2. Check "Challenges you have from other players details" Section.
  3. Find the challenge and click Accept.
  4. Confirm info and click Accept Challenge button.
  5. On success an email will be sent to the challenging player.
  6. Go to Open Matches to view your match.
  7. After Challenge Acceptance both players must schedule and play the match in the next10 days.
  8. Please note: Emails must be used for communication between the players.

4.Q. How do I report a Played Match result?

  1. Either one of the players can report a Played Match.
  2. A match can be reported only once.
  3. Login and go to Player Dashboard page.
  4. Go to Open Matches to find the match you want to Report.
  5. Click Report.
  6. Select the score for each set and click Report.
  7. On success your match will be recorded.
  8. To confirm go to Ladder page and check the points.
  9. Everyone can view player matches. Go to Ladder page find the player and click View Matches.

5.Q. How do I report a Default Match result?

  1. Either one of the players can report a Default Match.
  2. A match can be reported only once.
  3. Login and go to Player Dashboard page.
  4. Go to Open Matches to find the match you want to Report.
  5. Click Report.
  6. Select Default Win or Default Loss for the player.
  7. On success your match will be recorded.
  8. To confirm go to Ladder page and check the points.
  9. Everyone can view player matches. Go to Ladder page find the player and click View Matches.

6.Q. What happens if the match was not reported11 days after challenge acceptance?

  1. The match will not be recorded and players will not get any points.

7.Q. What is the difference between a Default Match and Played Match?

  1. Default match: The challenged player failed to accept the match within 24h.
  2. Played match: The challenged player accepted the match and match was played within the timeframe (10 days).

8.Q. What is the score for a Default match?

  1. The Default Win is 2 points and is recorded for the challenging player.
  2. The Default Loss is 0 points and is recorded for the challenged player.

9.Q. What is the score for a Played match?

  1. The winner of a Played Match gets 3 points.
  2. The looser of a Played Match gets 1 point.

10.Q. Who wins the ladder at the end of each season?

  1. The player with the highest points a week before the season ends will be our Junior Ladder Champion.
  2. If we have multiple players with even points in very close margin to the top seat then if necessary TennisCare will publish a Season End Draw tournament style at a tennis facility of TennisCare’s choice to determine winners.

11.Q. How to make a player unavailable for challenges until out of town?

  1. Please contact our Ladder administrator and submit your absence dates.
  2. Please be aware that you can suspend yourself only twice in 6 month Challenge period. Challenges that were pending before you use your passes have to be answered.

11. General Rules

  1. Challengers can only issue one challenge per24 hour period. Challenged players cannot accept more than one challenge within a24 hour period.
  2. If a challenge was accepted, but the match was not played for multiple reasons the player who provided more availability times for the match to be completed wins by default. Please note: Emails must be used for communication between the players.
  3. Scoring - all matches are 2 best of 3 sets; and 7 points tiebreak for each set, if necessary. A third set,10 point tiebreak can be played in lieu of a third set, only if agreed in writing before the match starts. All games in the 10-15 Ladder will be played without deuces (40-40, next point wins). In the 16-18 Ladder all games will be played with deuces (40-40, margin of two points after). If opponents split sets a third set 10 point tiebreak could be played in lieu of a whole third set, but players have to agree on this in writing whenever the match was setup!
  4. Prizes:
    1st Place Ladder Competition - $500
    2nd Place Ladder Competition - $250
    3rd Place Ladder Competition - $100
  5. Scholarships:
    Scholarships of $500 & above could be awarded depending upon how many participating players we have in each season.
  6. Home court advantage
    In situation where both players can't agree on where to play the match the higher ranked player at the time of the challenge has the advantage to pick the court location for the match.
  7. All communications with regards to scheduling challenge matches have to be in writing (via email message). This will make it easier for TennisCare administrators to determine who wins a challenge in cases of conflicts.
  8. Balls and courts:
    The challenged player must always bring a new can of balls and is responsible to reserve the court for the match. All players have to be on the court 15 minutes prior to the agreed upon match start time. Courts must have restrooms available for players to use. Parents have to be present during the match and have to stand outside of the court. Parents are not allowed to intervene in any way with the match play, except when assisting injured players or escorting their juniors to restrooms.
  9. In the event of inclement weather conditions after the match has started (and the match cannot be finished) the play should resume when mutually convenient from the point the players left off. The match should not be reconvened later than the match deadline.
  10. Players in the age 10-15 ladder can play with orange, green dot or yellow balls. Players in the age 16-18 ladder can only use yellow balls. The challenged player keeps the balls after the match. The younger player decides what type of balls will be used in the age 10-15 age group.

Our Office

  • PO Box 2451 Peachtree City, GA, 30269
  • Phone: 1-707-877-6570
  • Email: contact@tenniscare.com

Business Hours

  • Monday - Sunday 8am to 8pm